These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from Focklyn & Waylin that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you. 

  

You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website. 

  

Placing Orders 

  

To place an order you can login with an existing PayPal account or you can use our Guest Checkout. You will be required to provide us with some compulsory personal information. 

You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date.  

We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. 

If you use our Guest Checkout we will retain your personal information in order to process your order.  

  

Order Acceptance 

  

Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed. 

We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons. 

Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products. 

If we cannot supply you with all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible. 

If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that Focklyn & Waylin shall incur no liability. 

  

Payment 

  

During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. 

By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider. 

We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment. 

We take full payment immediately for all products, unless you sign up to pay for your order using our third party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check. Direct bank transfers are accepted subject to sufficient account balance being available. 

Products ordered remain the property of Focklyn & Waylin until they have been collected in store, or we have delivered them to the address specified by you. 

If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 21 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense. 

We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order. 

  

Delivery and Collection 

  

Delivery 1. Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges in our delivery section. 2. Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office. 4. When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you. 5. We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.  

  

Collection from store 1. When you collect your order from a store, you will need to bring a printout of your order confirmation and photographic proof of your identity. We will notify you when your order is ready to be collected from store. 

  

International Delivery 1. Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination. 2. Focklyn & Waylin products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details. 3. It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you. 4. Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. The basket value for the threshold is calculated after any promotions are applied to the order. 

  

Delays 

  

We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control. 

We shall be under no liability to you for such delay or failure of products being delivered when originally specified. 

  

Changes to an Order 

  

Any changes to your order must be notified to us prior to their despatch, and be in writing (via email). 

When an order is placed, you cannot make changes to your name or address once your order has been despatched. 

If you amend or change your order this could lead to changes to your delivery timetable. 

If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged. 

  

Products Lost or Damaged in Transit 

  

We will not be responsible for any loss or damage to products in transit that you return to us and, we recommend that you use a recorded delivery service and obtain proof of postage. 

If products being returned are lost or damaged in transit, we reserve the right to charge you, or deduct from your refund any amount attributable to such loss or damage. 

  

Liability 

  

By law there are certain liabilities we cannot exclude in these terms and conditions and nothing within them limits our liability for personal injury or death caused by our negligence or for fraud. 

As a consumer you have certain rights, including statutory rights relating to faulty or products that haven’t been properly described. Nothing in these terms and conditions will affect these statutory rights and, we will perform our obligations under these terms and conditions with reasonable care and skill. 

Any products we supply to you should be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund. 

In these terms and conditions, we are only responsible for losses that are a natural, foreseeable consequence of us breaching them. 

We will not be liable to you if under these terms and conditions, we are prevented or delayed from complying with our obligations by anything you, or anyone acting on your behalf does, or fails to do, or due to events which are beyond our reasonable control. 

You should follow any advice we give you to keep products we supply to you safe. We cannot accept liability for your failure to follow this advice that results in damage to products we have supplied.