FAQ

Great news; we do!

Not so great news; the price is a little higher and the time is a little longer but hey it'll be worth it when you receive your order!

Yes, please contact us as soon as possible, however;

Once you have received notification to say that your order has been dispatched we are unable to make amendments.

Once your order has been dispatched, you will receive an email which will contain a tracking number, You will then be able to track your parcel on the couriers website.

Please note: If the order is delivered to the address provided at the time of placing your order, we are not liable for refunding or replacing the order.

If an investigation is raised with the couriers we may ask that you complete a denial of receipt form as part of the process of raising a claim, if this is not completed within 5 working days the couriers will close the investigation which cannot be re opened. *All investigations can take up to 14 working days to be concluded however we will do everything to resolve this in a timely manner

We will do everything we can to get the parcel back to you! We deal with this on a case by case basis and will speak to the courier to see if we can locate your parcel. If we cannot find your parcel we will send out a replacement to get to you as soon as possible.

Please contact us with your order reference, we will be happy to assist!